Well, that may be a bold, general statement. I am sure not ALL Army hospital pharmacies suck and the ones that do, certainly can’t suck ALL of the time (like when I got my awesome drugs while in labor with the wee ones) but today, this pharmacy – SUCKED.
I called in my refill for Xanax yesterday. Yes, I waited till I was almost out cause I didn’t want to be flagged in the system for being a dopehead by planning ahead. Anyways, the automated system told me I could pick up my prescription after 2 pm today.
So, at 4:15 I went and got my number, sat down, waited 30 minutes and then went up to the counter when my number was called.
Oh, didn’t you know there was a “glitch” in their system and my refill wouldn’t be ready for another 48 hours?
I explained the fact that THEIR system told me it would be ready and that I can’t really run out of this stuff because you can’t just STOP taking it (could be really bad! And they should know that, since they are the PHARMACY!) but they basically told me there was nothing they could do.
Like they don’t have 489y479789798789782890485897439 pills of Xanax back there were they could fill my damn refill. Customer service. HELLO! Except, they don’t think they have to give customer service, cause it is SOCIALIZED medicine and it SUCKS.
So, I asked how to get my prescription transferred to another pharmacy. They gave me the info I needed and off to Walgreens I went.
After my 45 minute drive to Walgreens (speeding most of the way because I had to get there before 6 pm when the Army pharmacy closed) I walked up to the counter and said, “I just had an awful experience at (insert Army hospital name here). Can you please help me?”
Within 15, yes FIFTEEN, minutes, not only had they called and gotten my prescription transferred over, it was filled and they were paging my name over the speaker. I didn’t even have time to get my on-sale, going-to-be-free-actually-going-to-be-money-maker-cause-they-were-going-to-give-me-3-dollars-in-register-rewards-after-purchase into the cart before they called my name – THAT’S how fast they were.
Yes, I had to pay $3 out of pocket for my meds. But you know what? I think I am going to keep going to Walgreens for every.single.medication. the doc puts me on. All those drugs the Army buys HUGE supplies of to keep the cost down? Whatever! I will pay my $3 and let the Army pay Walgreens $67 for the prescription.
At least at Walgreens they are nice. And helpful. And care about my business because, uh, that’s why they are business.
Unlike this suckfest Army pharamacy.
*note – never had a problem at any of the other pharmacies on this post – just this particular one. And I did already put in an ICE comment – which probably won’t do much. And yes, I am venting. Oops.
** Moral of the story? Socialized medicine, while at times seemingly wonderful, also seemingly sucks. Stupid pharmacy.